Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at:
Because we ship globally using multiple fulfilment partners, the return address depends on the region of purchase.
For this reason, please do not send any items back without contacting us first.
We will provide the correct return address for your country or region by email.
Eligibility for Returns
To be eligible for a return, the item must be:
in its original, unopened condition,
unused and in the same condition in which you received it,
returned with all seals intact (for food supplements and wellness products).
Items sent back to us without first requesting a return cannot be processed.
Return Shipping Costs
Unless the return is due to an error on our side (wrong item, damaged on arrival, defective product),
the customer is responsible for the cost of return shipping.
We always aim to provide the closest return facility available for your region to keep costs reasonable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong product:
please contact us within 48 hours of delivery,
include your order number and clear photos of the issue.
In these cases, we cover all costs associated with replacement or return.
Refunds
Once your return is received and inspected at the correct facility, we will notify you.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for processing by your bank or payment provider.
Exchanges
If you wish to exchange an item, simply contact us at info@herbanutrition.shop.
We will guide you through the process and confirm availability.
International Returns
Our return policy applies worldwide.
Return addresses vary by region (UK, EU, USA, and other international destinations).
We will provide the correct address for your region upon request.
How to Return – Step-by-Step Instructions
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Contact us first
Email us at info@herbanutrition.shop with your order number and the reason for your return.
We will confirm the correct return address for your region. -
Prepare your package
Securely pack the item(s) in a box or envelope of your choice.
Please write your order number on the outside of the package to help us identify it upon arrival. -
Use a trackable shipping service
Send your package using a trackable carrier of your choice.
Unless the return is due to our error, return shipping costs are the responsibility of the customer. -
Return processing
Once we receive your package, we will inspect the item(s) and proceed with your refund or exchange.
Refunds typically appear within 5–10 business days depending on your payment provider.