Return & Refund Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at:
Because we ship globally using multiple fulfilment partners, the return address depends on the region of purchase.
For this reason, please do not send any items back without contacting us first.
We will provide the correct return address for your country or region by email.
Eligibility for Returns
To be eligible for a return, the item must be:
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in its original, unopened condition,
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unused and in the same condition in which you received it,
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returned with all seals intact (for food supplements and wellness products).
Items sent back to us without first requesting a return cannot be processed.
Return Shipping Costs
Unless the return is due to an error on our side (wrong item, damaged on arrival, defective product),
the customer is responsible for the cost of return shipping.
We always aim to provide the closest return facility available for your region to keep costs reasonable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong product:
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please contact us within 48 hours of delivery,
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include your order number and clear photos of the issue.
In these cases, we cover all costs associated with replacement or return.
Refunds
Once your return is received and inspected at the correct facility, we will notify you.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for processing by your bank or payment provider.
Exchanges
If you wish to exchange an item, simply contact us at info@herbanutrition.shop.
We will guide you through the process and confirm availability.
International Returns
Our return policy applies worldwide.
Return addresses vary by region (UK, EU, USA, and other international destinations).
We will provide the correct address for your region upon request.
How to Return – Step-by-Step Instructions
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Contact us first
Email us at info@herbanutrition.shop with your order number and the reason for your return.
We will confirm the correct return address for your region. -
Prepare your package
Securely pack the item(s) in a box or envelope of your choice.
Please write your order number on the outside of the package to help us identify it upon arrival. -
Use a trackable shipping service
Send your package using a trackable carrier of your choice.
Unless the return is due to our error, return shipping costs are the responsibility of the customer. -
Return processing
Once we receive your package, we will inspect the item(s) and proceed with your refund or exchange.
Refunds typically appear within 5–10 business days depending on your payment provider.
Your Questions, Answered
How long does delivery take?
Orders are usually processed within 1 working day. Standard delivery typically takes 2–4 working days after dispatch.
Do you offer free delivery?
Yes, we offer free delivery on all UK orders over £100. For orders below this amount, the delivery cost is shown at checkout before you pay.
Are your Herbalife products genuine?
All products are genuine Herbalife Nutrition items, sourced from authorised distributors and supplied in original, sealed packaging with valid expiry dates.
Can I return my order?
Unopened and unused products can be returned within 30 days of delivery. Please contact us before sending anything back so we can confirm the return address and instructions.
How do I prepare Formula 1 correctly?
Mix 2 level scoops (26 g) of Formula 1 with 250 ml of semi-skimmed milk or a plant-based alternative. Shake or blend until smooth. For best texture, use cold milk.
Which meals can I replace with a Formula 1 shake?
You can replace breakfast and lunch, or breakfast and dinner.
We recommend keeping one balanced hot meal per day.
Do Herbalife Formula 1 shakes contain soy or oats?
Most classic Formula 1 flavours contain soy protein and oat fibre.
Some specialised or vegan versions may use alternative protein sources.
Please check the ingredient list on each product page if you have allergies.
Are Herbalife products vegetarian or vegan?
Most Formula 1 flavours are suitable for vegetarians.
Some versions, such as certain plant-based options, are fully vegan.
Check each individual product page for full details.
How quickly will I feel results?
Every person is different. Herbalife is designed to support balanced nutrition and calorie management. Consistency, hydration and a balanced diet are key to seeing progress.
I feel hungry at the beginning — is this normal?
Yes. During the first 2–7 days, your body may adjust to lighter meals, especially if you previously ate heavier foods. Staying hydrated (around 2 litres per day) helps the transition.
What’s the difference between Formula 1 Express Bars and Protein Bars?
Formula 1 Express Bar: a full meal replacement bar with balanced nutrition.
Protein Bar: a snack designed to support your daily protein intake.
How should I store Herbalife products?
Store them in a cool, dry place, tightly sealed after opening. Avoid direct sunlight or heat exposure.
Are your products safe to use with medication or health conditions?
If you have a medical condition or take regular medication, please consult your GP or healthcare professional before starting any nutritional programme.